Last updated: 15 November 2026

Who we are

Metallink Ltd (“Metallink”, “we”, “us” or “our”) operates metallink.co.nz. This policy explains how we collect, use, store and share personal information when you use our website, contact us or purchase our products.

For privacy enquiries, access or correction requests, or complaints, contact us at [email protected] or call 09 377 8727. Our address is Unit 5, 21 Lovegrove Crescent, Otara, Auckland, New Zealand. Please mark your enquiry “Privacy”.

Information we collect

When you request a quote, contact us, create an account or place an order, we collect information you provide. This may include your name, business name, email address, telephone number, billing and delivery addresses, order details, messages and uploaded files.

Our website and service providers may also collect technical information, including your IP address, browser and device information, pages visited and cookie identifiers.

Providing information is voluntary. However, without the necessary contact, payment or delivery details, we may be unable to answer your enquiry, provide an account or fulfil your order. Where you provide another person’s details, such as a delivery recipient, please ensure you are authorised to do so and make them aware of this policy.

How we use information

We use personal information to respond to enquiries and prepare quotes; process payments, fulfil orders and arrange delivery; manage customer accounts, returns and warranty requests; maintain business records and meet legal obligations; protect our website against fraud, misuse and spam; and understand website use and improve our services.

Payments and service providers

We share information where needed with payment providers, delivery companies, website hosting and technical support providers, and professional advisers. These recipients receive information relevant to the service they provide. We may also disclose information where required or permitted by law.

Payment providers process payment information under their own privacy policies. We may receive transaction references and payment-status information.

Cookies, analytics and third-party services

Our website uses cookies and similar technologies to support shopping-cart, account and security features.

The website also uses Google Analytics and Google advertising tags to measure visits and interactions. These services may process device information, cookie identifiers and browsing activity. Google’s handling of information is described in its privacy policy.

You can manage cookies through your browser settings. Blocking some cookies may affect shopping or account functionality. You can learn more about Google’s practices and privacy controls at Google’s privacy policy.

Third-party services, such as payment platforms, embedded maps or videos, and chat tools, may collect information under their own privacy policies when you use or interact with those services.

Overseas processing

Some service providers may store or process information outside New Zealand. New Zealand privacy requirements apply to our handling of personal information, including overseas disclosures where applicable. Contact us if you would like more information about the providers involved in handling your information.

Storage and retention

We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure. No internet service can guarantee complete security.

We retain information for as long as needed for the purposes described in this policy, including accounting, legal and warranty requirements. We then delete it or remove identifying details when it is no longer needed for a lawful purpose.

Access, corrections and complaints

You can ask us for access to personal information we hold about you and request corrections. We may need to verify your identity before responding. If we decline to make a correction, you may ask us to attach a statement of the correction you requested.

Please contact us using the details above. If we cannot resolve your concern, you can contact the New Zealand Office of the Privacy Commissioner.

Changes to this policy

We may update this policy when our services or practices change. The latest version will appear on this page with its updated date.